Care and Quality are the Heart of everything we do
Update: Dental Restrictions have eased as of Monday 11th May
The Australian Dental Association advised on a change in the restrictions to Level 1 for Dental Practices in Queensland.
This allows us to undertake a wider range of treatment than we were previously able to undertake at Level 2. This includes the use of aerosol procedures.
Our commitment to your safety and care has not been lessened as we transition to Level 1 restrictions.
We will still be undertaking safety precautions to care for you, which include
- Convid-19 Questions prior to treatment
- Temperature Testing
- Hand Hygiene when visiting the Practice
- Social Distancing in Practice
- Our Team will be using Respirators for specific treatment
- Use of Rubber Dams for specific treatment
- We will also be allocating specific treatments at specific times of the day to ensure we manage our patient flow in the safest manner
We are still pleased to offer Online Consultations for Emergency and General Consultations from the comfort and safety of your own home.
For more details, check out our Online consultations here:
Online Consultation from the Safety of your own Home
You don't need to leave your home, or office. We can talk to you with our Online Consultations with a range of times you get to pick suits you!
Once you have booked your Consultation, complete this MEDICAL FORM and have ready PRIOR to your Consultation.
Here's Trehan explains the Guide to our Online General Consultation
You can use our Online Consultation facility to book time with our Team or a Dentist.
We want to be there for you when you need us, so please feel free to call us, email or Message on Facebook Messenger any time.
Update: Dental Restrictions have eased as of Monday 27th April.
We are pleased to advise that our range of services that we can provide to you as part of the Convid-19 restrictions has been moved from Level 3 to Level 2 as of Monday, 27th April.
This means good news for you and your family! The range of services now extends to most services that we were previously able to provide you with a few exceptions.
If you had an appointment that has been postponed, we will be in contact with you to re-schedule your appointment.
How we Care for you.
As the COVID-19 situation impacts all of us, we have taken a range of additional precautions to protect you, our Team and our Community. We apply very strict precautions as outlined by the Australian Dental Association, which ensure that we are minimising any risk.
We have implemented new standards of care, which include the use of full Protective Projection Equipment (PPE) to provide the best level of infection control. Check out this video from Dr Hany talking about the additional steps that make you at the heart of everything we do.
Here is what you need to know about your Online Consultation:
- You will be provided with a 15-minute consultation with our Dentist
- There is a fee of $55 for the consultation, which is payable at the time of booking. This fee is non-refundable.
- You will need to have access to Data / Internet that is stable and of a reasonable signal, as the consultation will involve video
- If you decide the cancel the Online Consultation, there will be no refund provided. Amendments to the time of your Consultation are possible 1 hour prior to your Consultation.
- If you are late to your consultation, this will impact on the overall time of your consultation, and a re-book and payment may also be required
- You will be issued with a receipt after your visit from which you can claim directly with your Insurance Health Fund if you have coverage.
- If you do need to attend, be assured that we have stringent measures in place allowing us to assist you with permitted dental emergencies while not putting our patients and Team at risk. We have many additional procedures in place over and above our excellent cross infection control to reduce the risks.